Describe the response

Tell us whether the doors unlock, the dashboard wakes, a key message appears, or there is no response at all. Note whether the problem started after a flat battery, a repair, module replacement, water exposure or an interrupted programming attempt. These are useful observations, not a diagnosis.

Send the existing evidence

Include the vehicle model and year, dashboard photographs and any available diagnostic report. If a workshop cannot communicate with a module, say which one and attach the original report. Retain the full fault text and code rather than sending only a general description.

Assessment before parts

The enquiry is used to plan the diagnostic work. We do not confirm a key, immobiliser or module replacement from a photograph alone. Depending on the case, the next step may require the complete vehicle rather than a module sent separately.

Agree the scope

Before a visit, we discuss access, location, the vehicle’s condition, the information already available and the intended checks. Any further work or replacement parts are agreed separately. A diagnostic appointment does not automatically include every later repair.

The next step

Use the contact form with photographs. Tell us if the vehicle is at a workshop and include the contact person for arranging access. Please do not remove or send modules until the required items and procedure have been agreed.